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Service desk customer activation email

hhenry-garon

We are using service desk in order to manage technical support with our products. An email asking the user to activate an account is sent, i want to avoid that. Also when we receive a call from a customer and we want to add a ticket, we need to create a customer first and then link it to the ticket. The user then receive an email to create an account again. I understand why but i don't want that, is it possible? I can't find any option around this activation email.

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Najjar _Innovura_

I don't know if this would be helpful, but our app have a feature that may solve your problem.

You may use Tinker for JSD public customer portal on your servicdesk that allows you to create a ticket and a user at the same time by entering email on request creation screen

However the agent won't be captured since you are creating requests anonymously.

The beauty about this is that you may have agents receiving calls and creating requests without occupying an agent license (if they only create) .

https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview

hhenry-garon

Thanks! Ill check this plugin. So the user doesn't receive the account creation email but still receives the ticket update emails?

Najjar _Innovura_

Yes exactly, they will receive the usual email after request creation

Just confirming that we got your request. We're on it.

hhenry-garon

This is exactly what i need. I added the plugin, where do i see this form to create a ticket by entering email on request creation screen?

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