Hello,
i'm currently using Raley plugin to manage notifications, basically once the ticket status change it sends an email to one of our mail folder.
In certain projects i need to automatically add the received email as a comment to the specific ticket, so i created an email handler in Jira to do that for me.
So now, i modified the plugin to send an email to the main folder, and a BCC to the email handler (they're differend email address):
The email is received correctly and as i can see the email is handled (since Jira deletes the email once properly handled) but the email is not added as a ticket.
The handler is: Add a comment with the entire email body.
Our Jira version is: 8.6.0.
The email subject contains the issue id but not at the begin of the subject, it's like: "[JIRA] TEST - ISSUE ID - ETC"
Is there anything i can check to see what's the exact error?
Do you have any idea?
Thanks and regards,
Luca
EDIT: I already gave permissions to add comment to that project.
