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REST and JAVA APIs for JIRA Service Desk

JAMES KHOR

My company is implementing JIRA Service Desk to integrate to a call center solution. I can only find documentation on the REST and JAVA APIs. However, where can i find the APIs for JIRA Service Desk which the call center solution can integrate to it?

Thanks.

Best Regards,

James

Accepted answers

Nic Brough -Adaptavist-

The REST APIs are what you use to get other systems to talk to Jira.

For the Service Desk specific REST API see https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/

(You can still use all the calls for plain Jira Core too, as Service Desk is an application that runs on top of Core)

All comments

Nic Brough -Adaptavist-

The REST APIs are what you use to get other systems to talk to Jira.

For the Service Desk specific REST API see https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/

(You can still use all the calls for plain Jira Core too, as Service Desk is an application that runs on top of Core)

JAMES KHOR

Hi Nic,

Thanks for the reply. May i know where i can download the APIs, not the documentation?

Nic Brough -Adaptavist-

What are you expecting to get from "downloading the API"?

JAMES KHOR

May i interpret there is no plugin needed to download for the integration? As JIRA Service Desk is communicating using REST APIs which is web services, so there is no need for any plugin to download. Is my understanding correct?

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