Make bulk comment

Sarah Elmer

Our policy is the Reporter must confirm that a Resolved ticket is actually resolved. If not, then it is to be Reopened. If it is resolved, it is to be Closed signaling the resolution is accepted. Problem is getting users to Close/Reopen Resolved tickets. I would like to send out a Comment on each ticket that needs a decision made telling them that action is needed, but with so many it would need to be done in bulk.

Is there a way to send a "bulk" comment? Something like how Atlassian Support sends out a notice "it's been ?? days... is this still an issue?"

Jo-Anne MacLeod

There are a couple of ways to do this. If this is meant as a one time thing, then you can do a query to get all the issues that you want to put the comment in, and then do a bulk operation and "edit" the issues. One of the options towards the top of the page, is to add in a comment.

You can also write a little listener that will sent out an email after so many days of inactivity. [This|http://confluence.atlassian.com/display/JIRA/Jelly+Escalation] should explain it.