nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Custom SLA Condition

Philipp Kriegel

Hi there,

im trying to create a custom condition for the SD SLA's.

I followed so far the code from the template plugin of the SD Source package.

Including sla-condition-factory in the atlassian-plugin.xml

My problem is that i get the following Exception

Plugin module de.company.customfield.sla.metric:custom-field-sla-condition-factory threw exception de.company.sla.factory.CustomFieldTimeMetricConditionFactory cannot be cast to com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory

Thanks for reading this so far
Philipp

Accepted answers

Philipp Kriegel

Found my answer,

it seems that i included the artifact "jira-servicedesk-api" wrong.

scope=provided was the magical setting

All comments

Gökçe Gürsel {Appfire}

Hi Philip,

Why do you use the xml file instead of UI? Can you share your source for the "code from the template plugin of the SD Source package."

Also, can you give me a bit more information about the custom SLA condition you're trying to implement?

Best,

Gökçe

Philipp Kriegel

Hi Gökçe,

im trying to create a condition for a specific Customfield Value.

Even with an empty Factory i get the Exception.

Best regards,

Philipp

Addition in the atlassian-plugin.xml

<sla-condition-factory key="custom-field-sla-condition-factory" class="de.company.sla.factory.CustomFieldTimeMetricConditionFactory"/>

and the Factory

package de.company.sla.factory;

import java.util.List;

import javax.annotation.PostConstruct;

import org.springframework.beans.factory.annotation.Autowired;

import com.atlassian.jira.project.Project;
import com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory;
import com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition;
import com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition;
import com.google.common.collect.Lists;

public class CustomFieldTimeMetricConditionFactory implements TimeMetricConditionFactory {

public static final String FACTORY_ID = "custom-field-sla-condition-factory";

@Autowired
public CustomFieldTimeMetricConditionFactory() {
}

@PostConstruct
public void onSpringContextStarted() {
}

public List<? extends TimeMetricMatchCondition> getAllMatchConditions(Project project) {
return Lists.newArrayList();
}

public List<? extends TimeMetricHitCondition> getAllHitConditions(Project project) {
return Lists.newArrayList();
}

public TimeMetricMatchCondition getMatchCondition(String id) {
return null;
}

public TimeMetricHitCondition getHitCondition(String id) {
return null;
}

}

Philipp Kriegel

Found my answer,

it seems that i included the artifact "jira-servicedesk-api" wrong.

scope=provided was the magical setting

Tuncay Senturk _Snapbytes_

Nice one!

Otherwise you will have a plugin jar file including the servicedesk jar

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