Goal statistics - percent of successful issue SLAs

Question

The question is regarding the percentage shown in the SLA metric page.

11% successful this week.

Does this percent includes only issues created on:

* last 7 days
* this week (mon-sun)
* another option?

If so can I have it configurable to show success percentage of SLA for issues created during:

* last month;
* all issues?

Dave Marsico · Answer

Hi so I also am interested in if the "SLA Goals" can be configured for different time periods  (2 weeks, month) verses the "Success last 7 days"...  is that possible?   looking at    https://jira.atlassian.com/browse/JSD-1980  it did not seem to be addressing that.

Rodrigo Rosa · Answer

Hello Aleksandrs,

Currently, this is not possible for JIRA Service Desk, so we created a Feature Request here for it.

Best Regards,

Rodrigo Sogari