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Issue with JIRA SD ticket type approval

Andrey Delov

Hello,

We have a project in JIRA SD for an application with different ticket types in it.

When it comes to the "Service Request with Approvals" type we are observing that the ticket always goes to the direct manager of the person/user who submitted it even though we have a field "Approvers" set up with specific persons during ticket form creation.

So my question is - how can we remove this escalation to the direct manager and thus start using only the approvers we have set?

Thank you in advance!

Regards,

Andrey Delov

Comments

Fahad Siddiqui_ihrjma

Its very simple...

In workflow Add post function with below details

Update Any Issue Field (JSU)

Issue Field: Approvers
Field Value: "Approver Alias as in AD"

the approval will go to the person who's name will be added in field value

Andrey Delov

Hello,

Thanks for replying!

I do not see Issue Field: Approvers when I try to add Post Function to a transition. I can only see those:

Assignee
Description
Environment
Priority
Resolution
Summary
Original Estimate
Remaining Estimate

Do you know how can I add "Approvers" to this drop down menu?

Fahad Siddiqui_ihrjma

you need to select "Update Any Issue Field (JSU)"

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