Delete comment in word document

Question

1. attach a word document to a page.

2. click on the document to view it

3. add a comment

4. the comment shows in the top, right corner

5. try to delete the comment by clicking on the three dots in the top, right corner of the comment.

6. One the mouse hovers over the three dots a cross appears. The cross is for exiting document view mode

7. it is not possible to click on the three dots

Michal Michal_zibmyq · Answer

Sorry for misleading you. In some situations, the issue still appear for the portrait view. Can't figure out what triggers it.

Michal Michal_zibmyq · Answer

I've just noticed that the orientation of the doc is landscape. (why did I not see that the first place...?). It works fine for other docs with portrait orientation.

1. Chrome

2. Yes, same on Firefox and Edge

3. Same as above

4. must come back on that one

5. 1920x1080, but I've tried several other

OS = Windows 10

Diego_88dj6o · Answer

Hello @Michal Michal !

As I understand, the “Close” button of the attachment preview overlaps the comment’s three-dots menu that has the “Delete” option.

I tried to replicate this in the following environment:

Confluence 6.13.11

Ubuntu 16

1080p monitor

Firefox 77.0.1

Chrome 84.0.41

In both browsers the three-dots menu works as expected:

With this in mind, I would like to ask a few questions:

* What is the browser being used when you face the behavior?
* Is this happening regardless of browser used?
* What happens if you try another browser?
* Is this affecting all users who try to click the three-dots menu in the comments of attachments?
* What is the screen resolution used?

Let us hear from you!