Allow anyone to view help center and service desk without login / customer account

Question

Hey,

Question about Jira Service Desk Server.

Can you on Server Allow anyone (without login) to view the Knowledge Base Articles?

For Cloud this is possible and documented here.

* https://support.atlassian.com/jira-service-desk-cloud/docs/allow-anyone-to-view-knowledge-base-articles/

Seems like with Server this is not possible right now?

Thanks

Lukas

Najjar _Innovura_ · Answer

Hey @Lukas from Swarmit

Jira service desk doesnt allow anonymous access to service desk but there are apps that allow your customers to access the portal without login or any unnecessary barriers:

Tinker for JSD

and

Anonymous Portal for Jira Service Desk

Lukas from Swarmit · Answer

Hi Joshua, thanks for the Links.

However, the question is about the Service Desk Portal and the associated Knowledge Base which is connected to a Confluence Space.

It seems, that to access the "Help Center" / "Service Desk" you need to have or create a customer account on Jira Service Desk Server?

Once you have a customer account you can search + find + view articles, even when the Confluence Space is not public.

Grts, Lukas

Sachin_q0v8o8 · Answer

Hello @Lukas from Swarmit , follow this step by step guide for linking Jira Service Desk to a Confluence knowledge base, so that customers can help themselves and agents can share their expertise - Set up a KB for self-service

If you are still having issues then you might need to look at some of these below feature requests which are open with Atlassian -

CONFSERVER-30161- Allow unlicensed, authenticated users to have anonymous read only access
JSDSERVER-4901 - Portal users cannot access the knowledge base