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permission violation after the user login to the JIRA

Simon Lu2

Hi,

There is one thing need your help,

When I create a new user with group permission, and then login to the JIRA, it shows below error - permission violation.

the user is able to login, but looks like some operation did not get the permission.

Can I find the detail information in JIRA to figure out what kind of permission violation in order to solve it?

Thanks,

Simon

PERMISSION VIOLATION

ERROR

It seems that you have tried to perform an operation which you are not permitted to perform.

If you think this message is wrong, please consult your administrators about getting the necessary permissions.

Accepted answers

JamieA

Sounds like they are not a member of jira-users, specifically, at least one of the groups with the global USE permission.

All comments

Jobin Kuruvilla [Adaptavist]

Can you attach the full screenshot? You should be abl to workout the action from the URL.

Simon Lu2

Sorry I cannot attached the screenshot because our JIRA is internal environment and I cannot find any way to attached the file here...

Above by my first post is the total information by JIRA, can I find more information / log by somewhere in JIRA?

Thanks,

Simon

JamieA

Sounds like they are not a member of jira-users, specifically, at least one of the groups with the global USE permission.

Jon Cotter

can you post the url so we can see which page is throwing the permission error? we dont need the domain name.., just the rest

Simon Lu2

Appreciate for all of your kindly feedback / support,

Finally I found the root cause, the login page with specific permission information is internal user only with jira user permission, and the accounte that I create for outsite customer cannot access it.

After change the login page to default login page, it works fine,

Thanks for your help again

Alok kumar Sing

I am also getting the same error, even the project is also showing as invalid project.Please help.

Alok kumar Sing

I am not getting the same error, even the project is also showing as invalid project.Please help.

Simon Lu2

From my understanding for your question, please check the permission of the project is correct or not, that is in Scheme ->Permission Schemes(my JIRA version is 3.12), and then add the scheme to your project.