nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira Service Desk is licensed but not currently installed.

Samir Doshi

Hello Assist,

I have use service desk. But in my service desk show me like this error "Jira Service Desk is licensed but not currently installed."

If I follow following post : "https://confluence.atlassian.com/jirakb/the-error-jira-software-service-desk-is-licensed-but-not-currently-installed-is-shown-in-the-versions-licenses-page-974374058.html" 2nd step than my issue will be resolve? or any issue with plug in which i have already installed on it.

Thanks

Accepted answers

Nic Brough -Adaptavist-

Yes, log in as an admin and use the "install" option on the "manage applications" page.

All comments

Nic Brough -Adaptavist-

Yes, log in as an admin and use the "install" option on the "manage applications" page.

Najjar _Innovura_

This article will be helpful for you

https://confluence.atlassian.com/jirakb/install-jira-service-desk-in-existing-jira-server-instance-849158594.html

Samir Doshi

Thanks for your reply.

But it showing 404 error.

Samir Doshi

Thanks for your replay.

but what about my old plugin? If i install then plugin remaining as it is? or i need to reinstall all plugin?

Nic Brough -Adaptavist-

What old plugin? I thought you were trying to install Service Desk?

Samir Doshi

Like i have already installed jira service desk. but i think when i update my plugin's after give me this error.
when i search online this issue i found one link regarding https://confluence.atlassian.com/jirakb/the-error-jira-software-service-desk-is-licensed-but-not-currently-installed-is-shown-in-the-versions-licenses-page-974374058.html this one.

In this, link 2nd step is you need to "Rename the $JIRA-Home/plugins/installed-plugins directory to $JIRA-Home/plugins/installed-plugins2" and then installed service desk.

So i will try this one then my old plugin removed or remaining as it is?

This is my question