How is resolution calculated

Question

Resolution time
Query 1 - Does jira consider all issue types which are present in the drop down while creating an issue --like Stories, Defects , implementation task , Request etc OR is it for just one of them )

Query 2 - Consider the below issue
1st Jan - Issue Created and maintained in backlog
5th Jan - Issue included in the sprint
10th Jan - Issue moved out of sprint back to backlog
15th Jan - Issue again pulled in the next sprint
20th Jan - Issue close

What would be the resolution time of the above issue?

Mehmet A _Bloompeak_ · Answer

Hi @Sarvesh Misra ,

Here is the documentation explaining how the calculation is done.

https://confluence.atlassian.com/jirakb/how-is-the-jira-average-age-report-calculated-967898701.html

brbojorque · Answer

Ops, I accidentally pressed the button.

Query 1:

Yes, all the issuetypes linked to the Issuetype Screen Scheme is part of the SLA timer.

Query 2:

Again it really depends on the setup of your Time to resolution SLA, out of the box JSD has it's Stop timer when the Resolution is set and not necessarily in Closed status.

Given a scenario where Close is the stop timer (or resolution is set when the status is Closed) then it should be resolved then the resolution time is about 20 days.