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Zephyr Capture for Jira: Attachments are always visible to customer.

Furkan Tapsiz

Hi all,

I have recently updated my Mozilla Firefox browser to 79.0 and installed latest Zephyr Capture add-on.

Previously when I attached screenshots to my Jira tickets without any comments, they would be uploaded to ticket as an "internal view" image where customer could not see it. If you added a comment with the attachment, then it is posted in the ticket visible to customer.

Now all screenshots are posted on the ticket visible to customer regardless. I cannot find any settings for Zephyr to fix that. I would really appreciate if you could recommend solutions to this.

Thanks,

Furkan

Accepted answers

Zephyr QA

Hi Furkan,

This issue is fixed in the latest version capture browser extension: 3.1.1.0

Please upgrade the latest version and check:
Firefox: https://capture-download.getzephyr.com/browser/firefox/zephyr-capture-latest.xpi
Safari: https://capture-download.getzephyr.com/browser/safari/zephyr-capture-latest.safariextz(Supports till version 12)
IE 64bit: https://capture-download.getzephyr.com/browser/ie/zephyr-capture-latest-x64.msi
IE 32bit: https://capture-download.getzephyr.com/browser/ie/zephyr-capture-latest-x86.msi

Chrome/Edge: https://chrome.google.com/webstore/detail/zephyr-capture-for-jira/meebenkoljjgogkbnlabbmdbbhpeifck

Note for installing the latest version in firefox please follow below steps:

Frist Download the addon from below path -> ( https://capture-download.getzephyr.com/browser/firefox/zephyr-capture-latest.xpi )
1. Click on the Open menu icon (right top corner).

2. Navigate to Addons or shortcut to open addons (ctrl+shft+A).

3. Click on the Settings icon(Tools for all addons).

4. Click on the debug add-ons option.

5. Then Click on load temporary add-on option.

6. Upload the Downloaded Firefox file extension file.

7.now you can able to access capture for Jira firefox extension using the capture icon in Toolbar.

if require any help feel free to reach smartbear support team (https://support.smartbear.com/message/?prod=capture_for_jira )

Thanks,

Zephyr Capture for Jira Team.

All comments

Zephyr QA

Hi Furkan,

This issue is fixed in the latest version capture browser extension: 3.1.1.0

Chrome/Edge: https://chrome.google.com/webstore/detail/zephyr-capture-for-jira/meebenkoljjgogkbnlabbmdbbhpeifck

Note for installing the latest version in firefox please follow below steps:

Frist Download the addon from below path -> ( https://capture-download.getzephyr.com/browser/firefox/zephyr-capture-latest.xpi )
1. Click on the Open menu icon (right top corner).

2. Navigate to Addons or shortcut to open addons (ctrl+shft+A).

3. Click on the Settings icon(Tools for all addons).

4. Click on the debug add-ons option.

5. Then Click on load temporary add-on option.

6. Upload the Downloaded Firefox file extension file.

7.now you can able to access capture for Jira firefox extension using the capture icon in Toolbar.

if require any help feel free to reach smartbear support team (https://support.smartbear.com/message/?prod=capture_for_jira )

Thanks,

Zephyr Capture for Jira Team.

Sysret Kastrati_wmgyo7

Is there any release planned that will support latest Safari version?

Suvendu Banik_bn6h9c

This is giving a fatal error

Browser version

Richard Cross

The latest version of your Chrome/Edge plugin is about to be deprecated - it displays the following warning:

"Manifest version 2 is deprecated, and support will be removed in 2023. See https://developer.chrome.com/blog/mv2-transition/ for more details."

Richard Cross

This issue is fixed in the latest version capture browser extension: 3.1.1.0

It doesn't quite fix the issue, as the extension has the checkbox "Add environment details to comment" is always selected by default, so unless you also clear that, a customer-facing comment will be added.

Given the potential security risks with inadvertently posting information to customers that should be internal, I would suggest the plugin creates an internal comment by default, with an optional selector to make it public (for Jira Service Management projects).

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