Downloadable files for customers in help portal

akunnari

Hello yet again,

I would like to provide customers with certain documents, when they fill in a request in the customer help Portal.

For example:

When customers want to report a bug to our 1st lvl, they are to do it in a specific way, for this we would like to provide the customer with a Word-File, which is preconfigured and prefilled with certain Information, in which the customer only Needs to add a couple of screenshots and descriptions. This document is then to be attached to the request itself, before sending it in.

I hope someone can help me, I tried finding something on the Marketplace, but didn't find anything useful.

 

Aatu

Kevin_hb2lpz

Hi akunnari

Well you could add a downloadlink into the description.

Something like this:

(It's in German and censored but you get the idea)