Preventing issues from being closed while the sub-tasks are still open

Question

1. I followed the given steps for the custom workflow but it does not work. It allows the parent to close even though sub tasks are open.

https://confluence.atlassian.com/jirakb/preventing-issues-from-being-closed-while-the-sub-tasks-are-still-open-724928276.html?_ga=2.233072091.474588100.1596924124-1842078371.1596466683

2. I also tried to apply the script runner script but it shows "Has not run yet".

Edited the workflow and published it.

Misha Goel · Answer

@Ste Wright  based on your steps i do not see step 5 condition, "Pressed "Add Condition" in my workflow. Which workflow your project is set up into? Does it depend on a version?

I am trying to add a condition to include cancelled status for sub tasks, so that it lets me close the sprint. Currently it prompts that sprint cannot close as some of the sub tasks are with cancelled status.

Ste Wright · Answer

Hi @Udayasee Patlolla

For more powerful conditions, you'll need an app - such as Jira Misc Workflow Extension - to allow for the Epic/Child relationship.

You can also use Scriptrunner which you mentioned above.

But the above does work usually. As you've tried both options and it's not working, would it be possible to provide specific instructions on what you changed?

Screenshots of your workflow / conditions would really help - alongside the options for closure on your issue page!

Ste

Udayasee Patlolla · Answer

Hi Ste,

Thanks for the response!!

I tried on subtasks and even on child issues. It is not working on anything.

Could you please let me know the alternate solution of for child issues?

Regards

Udaya