Where do I report abuse of your system.

Question

One of our clients has been receiving spoofed mail from one of your accounts: jira@cfgrouping.atlassian.net Mail header: ---------- Forwarded message --------- From: accounts@mydomain.tld Date: Fri, 31 Jul 2020, 2:07 am Subject: ITS-1643 Credit Card Payment Confirmation To: Can this be addressed?

Angélica Luz · Answer

Hello @Dave,

Welcome to Atlassian Community!

Checking the details of jira@cfgrouping.atlassian.net, this email is related to a Cloud site.

Since the site has Jira Service Desk, I believe that your client is a customer on cfgrouping.atlassian.net, that's why they are receiving notifications.

On the email notification, there is a link to their customer portal, so they must go there and click to not receive notifications about the ticket ITS-1643.

They can also add a comment to the ticket and ask them to deactivate the account on the site.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Ste Wright · Answer

Hi @Dave

I'd think it would funnel through support as there would be lots of potential issues which could fall into multiple categories.

I've sent the link to this question to one of their teams :)

Ste

Dave_2zeeqa · Answer

Thought that, but I get redirected to a form that redirects me to the community forum.

Would it be so hard to put an abuse contact point somewhere on the site?

Dave_W