How to add multiple organizations to an issue in JSD

Question

Hi team,

I have a customer Jon Doe, who belongs to Organization A and Organization B. On creating a ticket at customer portal, he only gets option to share either with Org A or Org B, but not both.

I also created 2 post functions where I tried to add both organizations on create transition, but only 1 is getting added (which is placed above the other post function on workflow window).

Can someone please help me in this.

Many thanks

Kunal Kanojia · Accepted Answer

Hi Simarpreet,

Thanks so much for your question.

Out of the box in Jira service desk server can only share a ticket with one organization at the time of creation. After the ticket is created you can share with multiple organizations.

If this does not address your requirement please feel free to raise a feature request by creating a “Suggestion” ticket at https://jira.atlassian.com/

Thank you,

Kunal
Jira Service Desk

P.S. if this answer is correct, please click the ‘accept answer’ button