Organization members not being notified by email when issue is created

Suporte AGTI

Hi,

I have an issue with notification for organization members when issue is created. Only the issue reporter is receiving the email notification.
If I remove the organization from the inssue and reinsert it, them the organization members are notified.

I have checked the "Permission scheme" for the project, and every option that looks relevant is checked.
Also in the "customer notification" tab project settings, the "related customers" is checked in the "Issue created" event.

What else can I look for?

Angélica Luz

Hello @Suporte AGTI,

Thank you for reaching out to Atlassian Community!

When a customer is a member of an organization and they share the ticket at the moment its created, the other customers in that organization will receive a notification that the ticket was shared.

By default, they don't receive the "Issue created" notification, they only receive the "Organization added", and if they want to receive future updates, they must go to the ticket and click to receive notifications.

Can you check if even if they are not receiving the notification, if they can access the ticket in the portal on "My requests"?

Is it happening to all customers in the organization or with specific customers?

Regards,
Angélica