while cloing a jira ticket how to copy existing Comments and Request Participants

Question

We understand the requested feature is not available right now.

https://jira.atlassian.com/browse/JRASERVER-5052.

While cloning a Jira ticket how to copy existing Comments and Request Participants.

Can we use the script runner? If anyone used, please share the steps.

Regards,

Srinivasan S L

Srinivasan S.L. · Answer

Hi Martin,

Thank You for the scripts, I will try and reach you in case of any clarification.

Thanks & Regards,

Srinivasan S L

Martin Bayer _MoroSystems_ s_r_o__ · Answer

You can use script runner but you have to prepare script, you can use

def issueFactory = ComponentAccessor.getIssueFactory()
def newIssue = issueFactory.cloneIssueWithAllFields(issue)

to clone the issue. Then you have to copy comments.

def commentManager = ComponentAccessor.getCommentManager()
def commentService = ComponentAccessor.getComponent(CommentService) // you have to import com.atlassian.jira.bc.issue.comment.CommentService

def user; // you need to initialize this with user who is creating comment, maybe some service user?

def issueComments = commentManager.getComments(issue)
issueComments.each{
    def commentParametersBuilder = CommentService.CommentParameters.CommentParametersBuilder.builder(it)
    commentParametersBuilder.issue(newIssue)
    def commentParameters = commentParametersBuilder.build()

def validateCreateComment = commentService.validateCommentCreate(user, commentParameters)
    if(validateCreateComment.isValid()){
        commentService.create(user, validateCreateComment, false)
    }

}

I think request participants should be only copying of custom field, but let's try to copy comments and we will solve custom field later.

Reshma Begum {Appfire} · Answer

Hi @Srinivasan S.L. ,

You can clone the issue comments with Bobswift's Clone Plus for Jira.

The summary, description, request participants, and other fields get copied without any explicit mention.

Hope it helps!

Thanks,

Reshma