Notifications are not sent to other team members from a particular user. Why?

Question

Hi,

In one of the projects in Jira, as per the notification scheme, all watchers should receive the mail when any operation is performed and it is happening too. But when a particular user (say user A) makes any change. notification mail is not sent to the watchers but when other user (say user B)  makes changes, notification mail is being sent from Jira to others.

Why this is happening? Can you please help me to resolve this?

Thanks and Regards

Shriya Chhajed

Fazila Ashraf · Answer

Good to know.. Thanks for the update @Shriya Chhajed !

Shriya Chhajed · Answer

Hi @Fazila Ashraf

Thank you for the response.

The issue is now resolved, and actually it was due to the corrupt avatar. One of the Avatars, which user was using in the profile was corrupted in Jira. When Jira tries to send mail, it was appearing the mail queue but not in error queue.

When Jira sends mail notification, it also tries to include image in the mail, which it was not able to find due to corrupted image.

Solution: Requested user to change the Avatar and finally its working fine :D

Thanks and Regards

Shriya Chhajed

Fazila Ashraf · Answer

Well, it if shows in the queue , JIRA is trying to send it for sure..

Does it comes up in the error queue?

Could you look at the logs?