"Not Permitted" Error

Rebeccah Slade

Hi. My new user receives a "Not Permitted" error when they try to logon.  It states, "You are not permitted to perform this operation."  This user has never had a successful logon because this error persists even after I delete their user profile and start-over.  Any suggestions?

Shannon S

Hello Rebeccah,

Welcome to Atlassian Community. It's nice to meet you!

It sounds like your new user might not have the right permissions, despite having been added to Confluence. Can you confirm they have the Can Use permissions for Confluence?

You can see Monique's reply about this in the thread below:

• "Not Permitted" immediately after Confluence login 

Otherwise, if you're using LDAP, it could be related to his:

• Existing Confluence users get "Not Permitted" message after logging in 

Have a look at that and see if it helps. If not, I'll need to know more about how your user management is set up, and what groups/permissions you have given the user.

Looking forward to hearing from you!

Shannon