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Your request could not be created. Please check the fields have been correctly filled in

Jh_q2htoj

I am having trouble finding out the cause of this error on a particular project. This error is preventing customers from submitting tickets on two specific request types in a single project. There was no change in the request type, custom field, or workflow. I have a hidden custom field but it is not required and has a default value set. Any ideas?

Accepted answers

Dave LIAO

@Jh -

Are you able to submit requests, as an admin?
Check your workflow that there's no validator present?
Check the permissions on the project to ensure users can create issues?

All comments

Dave LIAO

@Jh -

Are you able to submit requests, as an admin?
Check your workflow that there's no validator present?
Check the permissions on the project to ensure users can create issues?

Jh_q2htoj

I cannot submit requests as an admin either, I receive this error:
There is 1 validator: Only users with Create Issues permission can execute this transition.
Create issues permissions is allowed for Administrator and Service Desk Team, which I am part of both. Users in the project have Service Desk Team roles.

Jh_q2htoj

@Dave LIAO, I have now discovered all request types are broken now, we receive the error on all of them.

Dave LIAO

@Jh - Can you create issues for that project directly (via Jira's header)?

From project settings, re-check your request types. Check each hidden field, and click "Edit value" to check its default. Attempt to re-save each.

Stefano Coletta

I've found another scenario where this problem can happen.

When you use the Checklist custom field and you forgot to add both the Checklist field and the Checklist proxy field.

In the official doc for Checklist at the chapter Setting Up a Customer Portal custom field, when it is specified to add the field to the customer portal, at step 6 we can read:

Select both Checklist custom field and Checklist Proxy for Customer Portal custom field, then click Apply.

But only the Proxy field was added to the Request configuration.

Not having both fields was producing the error you have reported or a similar one like "Your request could not be created. Please check the fields have been correctly filled in"

Hope this helps someone else.

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