Jira Licensing?? HELP!!!

Question

We are running the Jira service desk and have just three agents (and we have the 3 agent starter pack). But I have to inactive all the non agents to comply with the licensing.. But, then the email queues stoping working.  Do we need to have licensing for Jira core too?!!!

Something doesn't seem right!!

-Paul

El Comercio Paraguayo · Answer

Buenos dias

Yo tambien estoy esperando una respuesta por el mismo inconveniente y nadie me dice nada

Paul Stone_qdh1m8 · Answer

@Ste Wright Yes, we are only using the service desk module within the Jira system.  We ran the system for 90 days with a trial license.  We purchased the 3 pack starter and I installed the license and it came up with a license exceeded, I had to go into the Jira users and make them inactive.  We only have 3 agents in the system, but around 100 unlicensed end users.

I have reviewed the FAQ on the unlicensed users setup within the service desk project and it seems everything is correct.

The technical information, users submit a service request via an email address, those emails are not getting picked up by the Jira  / Jira service.  This function was working correctly until we purchased the licenses.

Ste Wright · Answer

Hi @Paul Stone

Newer versions of Jira Service Desk do not require Jira Core / Jira Software - they are a standalone product. Do you just have Service Desk?

When you say email queues stopped working - what do you mean? Is this what queue an email-created ticket arrived into?

Ste