Question about communication path for Jira Service Desk integration with Statuspage

Question

I am looking for details on how the Statuspage for Jira Service Desk add-on really works. We have several internal Service Desk instances, but assuming this add-on won't be viable for us because I'm assuming that Statuspage would be initiating the communication and wouldn't be able to reach our internal-facing Service Desk instance.

Can someone confirm this understanding or provide more details on how this actually works at the low level?

Thanks.

Alexandros Mathopoulos · Answer

@Donna C Jones Happy to jump on a call and talk you through the integration! Send me an email at amathopoulos@atlassian.com and we can arrange a time.

Nick Coates · Answer

I'm only a customer just like you so I'm not sure on the exact detail but I guess it's similar to the embed widget. The embed widget uses Javascript that in turn will connect to the API.

I wonder if maybe @Jake Bartlett @Victor Dronov  or someone else from the Atlassian Statuspage team could provide more detail?

Donna C Jones · Answer

Thanks Nick, but that didn't answer my question. I'm trying to understand the details of how the automated update would occur (as I said in my original question). I'm assuming that Statuspage has some kind of event trigger that causes it to send an update (via API) to Jira Service Desk. Can you confirm that understanding? None of the available documentation gets into the nitty gritty of which side initiates communication.