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How do I add a pre-defined metric to JIRA Service Desk Reports?

Sarah Catania

I want to create a Time to Resolution report in JIRA Service Desk, however I cannot do this following the process found here because I don't have the pre-existing Series metric of Time to resolution (Avg.)

How do I get this metric to show?

We have JIRA Service Desk v4.2.0 and JIRA Software v8.2.0#802000 Server Instance

Thanks

Sarah

Accepted answers

Elton Santos_026yvh

Hi Sarah Catania,

Thanks so much for your question.

We’ll need more information in order to assist you:

Is the “Time to resolution” SLA correctly created in your JSD project? You can check this by accessing the SLA Screen on your project settings page, or pointing your browser to: https://PATH_TO_JIRA/servicedesk/admin/PROJECT_KEY/sla

Thank you,

Elton
Jira Service Desk

All comments

Elton Santos_026yvh

Hi Sarah Catania,

Thanks so much for your question.

We’ll need more information in order to assist you:

Is the “Time to resolution” SLA correctly created in your JSD project? You can check this by accessing the SLA Screen on your project settings page, or pointing your browser to: https://PATH_TO_JIRA/servicedesk/admin/PROJECT_KEY/sla