nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

synchrony doesn't work after upgrading

Netset_7s02o1

I have uppgrade from

atlassian-confluence-7.4.0 => atlassian-confluence-7.6.0

I could run confluence but the problem with synchrony:

logs/grep:2020-07-24 14:10:36,431 INFO [http-nio-8090-exec-6] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] retrievePublicKey [Collab editing plugin] Could not retrieve public key for real-time collaboration service at http://localhost:8091/synchrony/jwt-key with exception: Connect to localhost:8091 [localhost/127.0.0.1, localhost/0:0:0:0:0:0:0:1] failed: Connection refused (Connection refused)

I use apache as reverse proxy.

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Shannon S

Hello, @Netset!

I'm sorry to hear your upgrade hasn't gone so smoothly. Could you tell me if this works outside of your reverse proxy?

The error you're countering is the one from the following article:

Confluence could not retrieve public key for real-time collaboration service from Synchrony

Cause

This is caused by blocking TCP port 8091 in the ELB Security group. This prevents Confluence nodes from reaching Synchrony nodes on 8091.

You may still be able to reach the Synchrony node directly from the Confluence node on port 8091, but communication occurs through the load balancer (see diagram on this page).

Can you try the steps in that article, and let me know if you have any trouble?

Take care,

Shannon

Netset_7s02o1

Thanks for answering me. But how can I do that? I am using apache https as reverse proxy... am I using ELB??

Netset_7s02o1

I can reach localhost:8090 yes.. but even there I can't restart synchrony!

Netset_7s02o1

I can reach localhost:8090 yes.. but even there I can't restart synchrony!

Shannon S

Hello,

I recommend that you bypass your proxy, and see if that makes a difference for you. That will verify whether or not the reverse proxy is causing the issue.

In regards to the article I shared with you, you may need to contact your network administrator to make those changes. They need to ensure that port 8091 is not being blocked. They know your network and setup well enough to make the required changes.

Let me know if you have any questions about that.

Shannon

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