nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Field "Component/s" missing from Service Desk customer portal

Kacper Goleń

Hi,

I'm configuring visible fields for request. My problem is that field "Component/s" is not visible in customer portal.

I'm sure, this "Component/s" field is in Visible fields, NOT in Hidden fields.

When I set "Component/s" field as Required, It's still not present in customer portal, but I can't create request because of this error:

Any ideas why this field is not visible?

Accepted answers

Vikrant Yadav

Hi @Kacper Goleń have you checked issue type screen, is it visible on Issue type screen or when trying to create issue using Create button is field visible or not.

Check fields in Request type.

Thanks

All comments

Vikrant Yadav

Hi @Kacper Goleń have you checked issue type screen, is it visible on Issue type screen or when trying to create issue using Create button is field visible or not.

Check fields in Request type.

Thanks

Kacper Goleń

Hi @Vikrant Yadav
Yes, I've checked those things. Field is visible when trying to create issue with Create button.

While checking those things, I've found the solution!

Apparently, when there is no components in project, field "Component/s" is just hidden in Service Desk customer portal. However, while creating issue with Create button, field "Component/s" is visible with value "None".

When added some components, field is visible in Service Desk customer portal.

Thanks for guidance to solution!

Jack Brickey

Where are you wanting the field to appear exactly? While you can add Components to the create form for the customer to enter data you cannot have it appear on the list screen. If indeed you are trying to have it appear on the create form please ensure the following steps are done:

project settings > request types
choose the desired request type and click edit fields
click on the "Request form" tab and see if Components is listed. it doesn't matter if Required is yes or no it will (should) still appear. If it is not listed then click Add field and add Components
click back to project and then click raise a request
select the very same request that you just edited. be wary of duplicate or similar request types in which case you might select the one w/o Components.
check for Components

Kacper Goleń

Thanks to Vikrant, I managed to solve my problem. I was missing 6th step.

Anyway, thanks for your answer!

Vikrant Yadav

Hi @Kacper Goleń Great , finally fixed.

We are happy, our suggestions helped you in fixing the issue.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-server

jira-service-desk-server

field