El formulario no cierra

Administrador de TI

En el portal del cliente, luego de completar los datos que solicita cualquier formulario, cuando presiono sobre el botón crear, el formulario queda abierto, y cuando valido, el incidente si fue creado. Esto puede causar que los clientes vuelvan a registrar en múltiples ocasiones el mismo incidente. 

Andy Heinzer

Hi Jonathan,

If I understand the problem here, it sounds like the customer portal is creating the request each time the create button is clicked.  However this button should disappear immediately when clicked the first time and then redirect that user to the request itself.  So they should not be seeing the ability to make duplicates here.

I have not been able to find any documented bugs in these versions that might account for this.  So I suspect that there might be something different in your environment that might cause this.  I would be interested to understand if you can recreate this behavior in the customer portal.  If you can, I'd like to know what browser this happens in (Chrome, Firefox, IE, something else).  

It might also help if you can use the web developer tools such as Chrome DevTools in order to see the browser's console messages when this page is loaded, and what it displays when users click that Create button.  If there is some kind of error in that browser console, it might explain why the page is not behaving as designed here.

Try this and let me know the results.

Andy