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How do trigger an email everytime a customer fills out Satisfaction ratings

Joshi, Hardik

I have satisfaction ratings switched on my account. So every-time an issue is resolved, Jira sends out a survey back to the customer asking feedback. What I want is, when a customer chooses to provide feedback, for Jira to trigger an email to me (administrator)

Thanks!

Accepted answers

Robert Levelind_b55y5q

Sample Recipe for Jira Automation

When: Value Changes for "Satisfaction"

Then: Send Email to you / Administrators

Screen Shot 2020-07-21 at 13.39.17.png

All comments

Robert Levelind_b55y5q

Sample Recipe for Jira Automation

When: Value Changes for "Satisfaction"

Then: Send Email to you / Administrators

Screen Shot 2020-07-21 at 13.39.17.png

Kerli Loopman

@Robert Levelind where from are you doing this? I don't have a "Field value changed" option in automation. I went to project settings - automation. Is this the right place?

Maybe it is not possible in cloud?

Robert Levelind_b55y5q

@Kerli Loopman

If you scroll down in your Project Settings you will first see "Automation" which you are currently using.

If you scroll a bit further you should be able to see another section called "Project Automation" which is the newer (and in my opinion better) automation engine

Kerli Loopman

Thank you, never noticed that one. Will start to explore it now.

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