I am trying to understand when I click on Service Restored on a ticket , how it asks me for these specific details? [Eg. Resolution Notes] . How to configure it?
Hi Chris,
The view you get is called a screen, with (custom) fields created on it.
In your example, "Requires testing" and "Service restored" are transitions on the workflow your particular issue is using (making this issues go from 1 status to another).
A jira admin can make a new screen in the admin - screens section, and when editting the workflow, add the screen to the transition.
Hope this helps!
Tessa
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