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How can I attach a file directly in a transition screen?

Sofia Grunspan

I have a transition screen, just with the "comment" field that can be seen in the customer portal, and I need to attach files directly in this screen to share them with clients in the portal and execute the transition.

I know I can attach files in comments and in the"attachement" field inside JIRA and when the file is added in the issue I can attach it in the transition screen, is that the only way I can do this?

I've tried putting the "Attachment" field in the transition screen but the customer doesn't receive the files attached in the portal.

Thanks from now on

Accepted answers

Trevan Householder_Isos-Tech-Consulting_

Hi @Sofia Grunspan

Looks like you're very close! However, you'll need an app (add-on) to show attachments in the portal. Extension for Jira Service Desk does this:

Show Attachments.png

All comments

Trevan Householder_Isos-Tech-Consulting_

Hi @Sofia Grunspan

Looks like you're very close! However, you'll need an app (add-on) to show attachments in the portal. Extension for Jira Service Desk does this:

Show Attachments.png

Sofia Grunspan

Thanks! Whats the name of the add on that allows me to do that? Thanks again!

Trevan Householder_Isos-Tech-Consulting_

Extension for Jira Service Desk

Jeff Santos_k2jdal

Hi,

For me it's more like a bug.

If ou attach any file BEFORE the transition, the attachment icon is enabled on the transition screen comment, and you can add new files right there and generate a link for the customer to download it. However, if there is no attachment on the issue before the transitin, even if you add a new file, the attachment option is not shown on the comment pallet.

attachment 1.png attachment 2.png Any known issue regarding to this?

Thanks,

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