Names do not load for Approver drop down for end users

Tim Peters_zen3ee

Hello,

I have a new Service Desk project with a workflow that requires approval. In the form there is a drop down with all users for the project.  Agents in the Service Desk Team role can see the names in the drop down, but end users who are in the Service Desk Customer role only see a blank box with no names. 

End users see the Approvers box with no text and no autocomplete on names.

Agents see "Search for a user" in and do have autocomplete on names.

 

What permissions are needed to allow end users to search/add names?

Thank you,

Tim

Thorsten Letschert _Decadis AG_

Hi @Tim Peters ,

could you please check for the Customer permissions settings, since the second option has to be set to Any customer or organization in order to make those user pickers work.

Cheers
Thorsten