How to unlock JIRA align account / locked out

Question

How do I unlock my JIRA Align account.  I'm locked out.

Is my login password the same across JIRA align and JIRA core and confluence?

Oyieko Jeff · Answer

Re; my accont has been locked.please unlocked it

Kit Friend_pvmg27 · Answer

Just answering the core/confluence bit - they're not integrated currently. If your admin has setup SSO for your company with both the Jira/Confluence instances AND Jira Align then you'd need to go via whatever internal processes are in place. I assume based on the question this isn't the case though :)

Esme Rue · Answer

Hey Stacey, your login password is dependent on how your Jira Align instance is set up.

You have two options if you are locked out:

* Contact your Jira Align admin to reset your password.
* If you have a single sign on link (SSO), you could access Jira Align that way as well.