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Unauthorized Access - Please login to remote application

Paresh Gandhi

I have 2 jira instances to each other via application link.

When i try to access that application link in Configuration Manager addon it throws below error message in both the instances.

I have added respecitve IPs to both instances as trusted application for incoming and outgoing authentication

"Unauthorized Access

You have to authorise this operation first. Please login into the remote application."

Accepted answers

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Paresh Gandhi

Do I have to login with local admin?

Paresh Gandhi

warning in atlassian-jira.log

SimpleHttpConnectionManager being used incorrectly. Be sure that HttpMethod.releaseConnection() is always called and that only one thread and/or method is using this connection manager at a time.

Luciano Fagundes

Are you using the same user between the instances? If not, you should use oAuth method instead of trusted.

Paresh Gandhi

Yes, I'm using same user. It is active directory user which is admin on the both jira.

Still I need to use oAth authentication?

When I looked into Configurare screen, it shows oAuth is also enabled.

I'm using trusted application.

Is it by defaul that oAuth is enabled. Do i need to disable it?

Luciano Fagundes

If the user base is the same we can stick with trusted. Please note that we can only have one authenticator, so oAuth needs to be disabled. In case it doesn't work, I suggest to disable trusted and try to use oAuth.

Luciano Fagundes

One more thing, leave the ip patterns and url pattenrs in blank, you can setup this later once you make the applications talking to each other.

Paresh Gandhi

Do i need to use local jira user?

Paresh Gandhi

Did not work

I disabled oauth and removed ip pattern from trusted applicaiton

also disabled trusted application and enabled oauth

- same error

Luciano Fagundes

Instead of using the Configuration Manager addon , can you login in JIRA as administrator and follow the documentation below?

https://confluence.atlassian.com/display/JIRA/Linking+to+Another+Application

Pareshkumar Gan

I don't have same local users on both jira.

Do i need those?

Luciano Fagundes

On this case the user base is not the same, we should use oAuth which will use a token to authenticate instead the username.

Paresh Gandhi

I have tried oauth as well however that did not work

I just enabled it and same error.

Currently I have delete the links. When I do it again, shall I select checkbox where it asks - Are you admin on both jira (something like this, this msg comes after "are users same on both instance")

Andrew DeFaria1

@Luciano Fagundes, have you ever gotten this resolved? I have the same problem...

Dimitar I_ Dimitrov

Hey this is the solution you are looking for: https://kb.botronsoft.com/display/PS/Unauthorized+Access+message+when+browsing+snapshots+from+a+Linked+Jira+Instance

Just make sure you click on the 'Authenticate' link. Enjoy!

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