Attatchments as a files, not links

Piotr Majdan

Hello to You all!

Can someone give me a help hand with attachment case? We are using Jira ServiceDesk Server.

When we add an attachment to the public comment, a receiver gets an e-mail with link to this attachment. How can we make it a little bit different? I wish to add an attachment to the public comment in way, that a receiver gets an e-mail with this file allready, not with link to download this file from Jira after he log into system.

 

Thanks for Your help!

All best.

Jack Brickey

Customers will only receive a link. Agents will see the issue as an image.