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Looking to explore Jira Service Desk, How to start?

Mike_6by0qw

Hi community,

Looking to make Jira Service Desk our helpdesk system at my company and would like to know how to get started.

Looking to deploy the server/data center version on a Centos Linux.

What do I need to install for me to have Service Desk working? Do I need to install Jira as well?

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Mike_6by0qw

Thanks for your reply. I was hoping to find some guide to installing Service Desk 4.1.0 on with all required packages.

Like do i need to install AdoptOpenJDK manually first? etc?

Mike_6by0qw

Is it mandatory to install Jira and then Service Desk?

Can I just install Service Desk and not Jira Software?

Italo Qualisoni [e-Core]

@Nicolas Grossi the link provided is from early access program versions(EAP) and it's used mostly for developers that want to test their apps and new features,

EAP releases should not be used in production environments as they are not officially supported.

@Mike please download JIRA Service Desk from here, this binary already include Service Desk product.

You can download the Linux installer, and the process is very straight forward here you can have more details about how install in Linux:

https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-linux-938846841.html

Mike_6by0qw

Now having some issues after installing the service desk 4.10.0 bin file.

Everything seems to install well but can not access http://ipaddress:8080/

Service Desk was install on a remote Centos 8 server.

selinux disabled, firewalld also disabled.

Italo Qualisoni [e-Core]

Great the installation went well.

You can check if the port is listening by running below command in your remote server

telnet localhost 8080

If the telnet doesn't fail due timeout, it means the Jira is up and running.

Next step is to run the same command from your computer

telnet serverIpAddress 8080

If that fails, you will need to check the in your VPC(AWS, Azure, DigitalOcean...) provider for opening the port.

Mike_6by0qw

I get connection refused.

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