Record of Transitions Missing in some issues

Question

In some issues, transitions through a workflow are not being recorded in the "Transitions" tab of the issues, preventing queries from working properly. 17th June transition between statuses were recorded and so with 19th june, but 18th june was not recorded. What is the miss here?

Melik Akoğuz · Answer

Hi @Radek Dostál

I have the same situation. Transitions missing in some issues. There is a transition that comes from the JSU. Did you find the cause and solution to the problem?

Radek Dostál · Answer

Re-indexing is worth a try for sure. You should be fine with just a project re-index, no need for a full instance one, but if you are fine just doing the whole instance re-index that's probably a bit safer.

I would also try to replicate this again by creating a new issue and doing exactly the same changes to it as on your problematic issue - to see if it will have be the same or different.

unknown · Answer

Hi! I have confirmed the post-functions of the transition and it looks good. It does have the Update change history post function added. Also, there were no issues with JSU plugins at that moment on 18th june because there are multiple projects which uses JSU and no one else reported any issues. With this ticket, the status change history was recorded in the "History" tab but not in the "Transition" tab.

Should we try re-indexing the project and see if it works?

Let me know if there are any other workarounds for this