Remove Requested Participants from Jira Service Desk

Chris Asuncion

HR submits New Hire Details via email that notifies other departments so they can do their part.

I wanted to know if there was a way to automate removing Request Participants when the ticket is pulled into Jira Service Desk and the ticket is created.

I was trying to see if Automation could do it but it couldn't. 

Andreas Lärkfeldt

Hi Chris,

There is a way to do this with Automations.

I've written a guide on how to fix the original issue (mentioned on top):
https://community.atlassian.com/t5/Jira-Service-Management/Remove-quot-Request-Participants-quot-using-Automation-rule/qaq-p/460812#U1630417 

 

I hope that helps!