Sending notifications by email

Question

Hi! I have this problem: when assigning a request to an agent, the Reporter (the Creator of the request) is not notified. Also, the agent who assigned the ticket does not receive a notification either. In Project Settings -> Notifications, the settings are as follows:

Other notifications the Reporter receives.

Abracadabra · Answer

Hi @Carlos Garcia Navarro

Thanks for the answer! But unfortunately I have the Server version, not the Cloud version.

I don't have these settings((

Carlos Garcia Navarro · Answer

Hi @Abracadabra ,

What are the notification preferences in your profile's settings (personal settings)? As described here (https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/) you can override and control some of these notifications.

Hope it helps,