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Jira ServiceDesk HTTPS problem

stavros katsaros

Hello,

I have updated the Jira ServiceDesk from version 4.4.2 to 4.10.0. I have a problem with implementation of HTTPs.

With HTTP mode all works fine I have changed the config to HTTPs only and when I change it Jira cannot start .

Could you please help me?

Accepted answers

Dave LIAO

What are you seeing when you try to start JSD?

Any errors in your logs?

All comments

unknown

Hi @stavros katsaros ,

do you use any additional web server (Apache, Nginx) as a proxy server?

Regards

Tim

stavros katsaros

Hello @Tim Straub

No, we aren’t using additional web server

unknown

Hi @stavros katsaros ,

I did this using an additional web server. So I am out of this one.

Sorry.

stavros katsaros

Thank you @[deleted]for your response.

Dave LIAO

What are you seeing when you try to start JSD?

Any errors in your logs?

stavros katsaros

Hello @Dave LIAO ,

I saw from the logs that "Failed to load keystore type [JKS] with keystore path". Please find below the logs from catalina.out. Please be informed that i have successfully tested the certificate at configuration tool.

02-Jul-2020 23:55:07.017 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version name: Apache Tomcat/8.5.50
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Dec 7 2019 19:19:46 UTC
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version number: 8.5.50.0
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows Server 2016
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 10.0
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: C:\Program Files\Atlassian\JIRA\jre
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_202-b08
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: C:\Program Files\Atlassian\JIRA
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: C:\Program Files\Atlassian\JIRA
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+ExplicitGCInvokesConcurrent
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:C:\Program Files\Atlassian\JIRA\logs\atlassian-jira-gc-%t.log
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\Program Files\Atlassian\JIRA
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\Program Files\Atlassian\JIRA
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=C:\Program Files\Atlassian\JIRA\endorsed
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\Program Files\Atlassian\JIRA\temp
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\Program Files\Atlassian\JIRA\conf\logging.properties
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: exit
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: abort
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx2048m
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent Loaded APR based Apache Tomcat Native library [1.2.23] using APR version [1.7.0].
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent APR capabilities: IPv6 [true], sendfile [true], accept filters [false], random [true].
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent APR/OpenSSL configuration: useAprConnector [false], useOpenSSL [true]
02-Jul-2020 23:55:07.079 INFO [main] org.apache.catalina.core.AprLifecycleListener.initializeSSL OpenSSL successfully initialized [OpenSSL 1.1.1c 28 May 2019]
02-Jul-2020 23:55:07.454 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["https-openssl-nio-8443"]
02-Jul-2020 23:55:07.610 SEVERE [main] org.apache.tomcat.util.net.SSLUtilBase.getStore Failed to load keystore type [JKS] with path [C:\Users\***\.keystore] due to [Illegal character in opaque part at index 2: C:\Users\***\.keystore]
java.lang.IllegalArgumentException: Illegal character in opaque part at index 2: C:\Users\***\.keystore
at java.net.URI.create(URI.java:852)
at java.net.URI.resolve(URI.java:1036)
at org.apache.tomcat.util.file.ConfigFileLoader.getURI(ConfigFileLoader.java:101)
at org.apache.tomcat.util.file.ConfigFileLoader.getInputStream(ConfigFileLoader.java:84)
at org.apache.tomcat.util.net.SSLUtilBase.getStore(SSLUtilBase.java:197)
at org.apache.tomcat.util.net.SSLHostConfigCertificate.getCertificateKeystore(SSLHostConfigCertificate.java:206)
at org.apache.tomcat.util.net.SSLUtilBase.getKeyManagers(SSLUtilBase.java:282)
at org.apache.tomcat.util.net.openssl.OpenSSLUtil.getKeyManagers(OpenSSLUtil.java:98)
at org.apache.tomcat.util.net.SSLUtilBase.createSSLContext(SSLUtilBase.java:246)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:98)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:72)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:246)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1118)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.init(AbstractJsseEndpoint.java:223)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:581)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:70)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:993)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:552)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:848)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.startup.Catalina.load(Catalina.java:639)
at org.apache.catalina.startup.Catalina.load(Catalina.java:662)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:303)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:473)
Caused by: java.net.URISyntaxException: Illegal character in opaque part at index 2: C:\Users\***\.keystore
at java.net.URI$Parser.fail(URI.java:2848)
at java.net.URI$Parser.checkChars(URI.java:3021)
at java.net.URI$Parser.parse(URI.java:3058)
at java.net.URI.<init>(URI.java:588)
at java.net.URI.create(URI.java:850)
... 29 more
02-Jul-2020 23:55:07.610 SEVERE [main] org.apache.catalina.core.StandardService.initInternal Failed to initialize connector [Connector[HTTP/1.1-8443]]
org.apache.catalina.LifecycleException: Protocol handler initialization failed
at org.apache.catalina.connector.Connector.initInternal(Connector.java:995)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:552)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:848)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.startup.Catalina.load(Catalina.java:639)
at org.apache.catalina.startup.Catalina.load(Catalina.java:662)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:303)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:473)
Caused by: java.lang.IllegalArgumentException: Failed to load keystore type [JKS] with path [C:\Users\***\.keystore] due to [Illegal character in opaque part at index 2: C:\Users\***\.keystore]
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:100)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:72)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:246)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1118)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.init(AbstractJsseEndpoint.java:223)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:581)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:70)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:993)
... 13 more
Caused by: java.io.IOException: Failed to load keystore type [JKS] with path [C:\Users\***\.keystore] due to [Illegal character in opaque part at index 2: C:\Users\***\.keystore]
at org.apache.tomcat.util.net.SSLUtilBase.getStore(SSLUtilBase.java:228)
at org.apache.tomcat.util.net.SSLHostConfigCertificate.getCertificateKeystore(SSLHostConfigCertificate.java:206)
at org.apache.tomcat.util.net.SSLUtilBase.getKeyManagers(SSLUtilBase.java:282)
at org.apache.tomcat.util.net.openssl.OpenSSLUtil.getKeyManagers(OpenSSLUtil.java:98)
at org.apache.tomcat.util.net.SSLUtilBase.createSSLContext(SSLUtilBase.java:246)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:98)
... 20 more
02-Jul-2020 23:55:07.610 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 2520 ms
02-Jul-2020 23:55:07.626 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
02-Jul-2020 23:55:07.626 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.50
02-Jul-2020 23:55:07.751 SEVERE [Catalina-startStop-1] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: [C:\Program Files\Atlassian\JIRA\conf\Catalina\localhost]
02-Jul-2020 23:55:41.146 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 33561 ms

Dave LIAO

Ah, this looks like a permissions issue. Since the path I see is a Windows path, check the instructions here:

https://confluence.atlassian.com/jirakb/jira-server-throws-unable-to-create-directory-for-deployment-error-on-startup-389781040.html

stavros katsaros

Hello @Dave LIAO

Thank you for your reply.

I have solved the issue by changing the Jira service logon permissions.

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