Cannot transition workflow during event listener on Issue Created

Code Different

I use the following snippet of code to automatically close an issue when it meets some conditions:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.util.JiraUtils
import com.atlassian.jira.workflow.WorkflowTransitionUtil
import com.atlassian.jira.workflow.WorkflowTransitionUtilImpl

int transitionId = 31
def issueManager = ComponentAccessor.getIssueManager()
def util = (WorkflowTransitionUtil) JiraUtils.loadComponent(WorkflowTransitionUtilImpl.class)
def mutableIssue = issueManager.getIssueObject(issue.getKey())

util.setIssue(mutableIssue)
util.setUserkey("admin@company.com")
util.setAction(transitionId)
util.progress(

I put in a custom Event Listener script. The snippet does not work when the event is Issue Created. It reports no error, just does not change the status into the one I specified. If I change the event to Issue Assigned or Issue Commented, it works as expected.

Is Issue Created fired before or after the issue was actually created in Jira?

Subrat Mishra

I hope your workflow triggers a "Issue Created" event upon creation , If not please check it in the workflow post-function section .

 

Also , you could try below script with some validation/logging enabled .

 

 

import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.bc.issue.IssueService
import com.atlassian.jira.workflow.TransitionOptions
import com.atlassian.jira.issue.IssueInputParametersImpl

IssueManager issueManager = ComponentAccessor.issueManager
CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager()
// Test with a single issue on script console, enable below line
// Issue issue = issueManager.getIssueObject("JIRA-1")
def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
IssueService issueService = ComponentAccessor.getIssueService()
def issueInputParameters = issueService.newIssueInputParameters()
def transitionOptions= new TransitionOptions.Builder()
.skipConditions()
.skipPermissions()
.skipValidators()
.build()

int actionId = 31

def transitionValidationResult = issueService.validateTransition(user, issue.id, actionId, issueInputParameters,transitionOptions)

if (transitionValidationResult.isValid()) {
    def transitionResult = issueService.transition(user, transitionValidationResult)
    if (transitionResult.isValid()){
        log.debug("Transitioned issue $issue through action $actionId")
    }
   else {
       log.debug("Transition result is not valid") }
   }

else {
   log.debug("The transitionValidation is not valid")
}