Progress, estimate fields are not updated in WBS Gantt Chart

Question

Hi all,

When i log time on progress,estimates, the new estimates or time spent on a project tasks are not updated. I would like to see time logged in every main task and the general project.How can I see the updated time logged in a project?It seems like it does not calculate for the values I gave.

I clicked use specific field in percent done in WBS Gantt Chart Issue View Configuration and non editable checkboxes are not selected.But it does not let me edit progress,estimate fields.

There are duplicate progress wbs gantt areas when editing an issue.How can i delete one of these?

Best regards,

Armaga

Gabriel Quadros · Answer

Hello @a.sahin01,

Thank you very much for the information provided. We will continue with the support on the ticket that you've created at ricksoft-support.atlassian.net.

If you need assistance with the WBS Gantt-Chart or have any other questions, please let me know as well. I will be happy to help.

We wish you a great day!

Kind Regards,
Gabriel Quadros
Ricksoft Support Team

a.sahin01 · Answer

Hi,

Thanks for the reply.Currently i am not available for video but here are the remaining questions ;

1- In the project, some columns of the main/sub tasks are not editable i.e Time Spent column, or a custom added column,
2- Duration column is not calculated properly (the sum of Duration subtasks is not equal to the sum duration of the main task),
3- SUM of Time spent column is not equal to the sum of the time spent on the project,
4- The project name(the project itself on the top bar) does not show any values such as Percent Done etc, in the columns,
5- The calculation of Original Estimate is wrong.The sum of original estimate of the main task is not equal to the sum of original estimate of its child tasks .

Regards,
Armagan

Gabriel Quadros · Answer

Hello @a.sahin01,

Thank you for bringing this behavior to our attention and reaching out to us. We would like to request a video with the issue being reproduced to better analyze this behavior since the screenshot attached does not show all the information needed to determine the root cause of the issue. You can create a Support Ticket at ricksoft-support.atlassian.net to attach the video if you would like to track our support in a Service Desk environment.

Also, we understand that you are trying to register the time spent on a ticket using the Progress(WBSGantt) field, is that correct?

We are looking forward to hearing from you. If you need assistance with the WBS Gantt-Chart or have any other questions, please create a Support Ticket at ricksoft-support.atlassian.net. I will be happy to help.

We wish you a great day!

Kind Regards,
Gabriel Quadros
Ricksoft Support Team