Error after Upgrade Jira 7.13 =>8.9.1

anvar.sadikhov

I have upgraded test environment from 7.13 to 8.9.1 and service desk 4.9.1. I have also upgraded all plugins include Insight.

After upgrades it gives Something went wrong.Contact administrator.

There are WARN in atlassian-jira.log file

2020-06-21 17:06:29,848+0400 SdSerialisedOffThreadProcessor:thread-1 WARN      [c.a.j.cache.request.RequestCacheImpl] Incorrect usage of JIRA API. You can only create/use: RequestCacheImpl inside a context (request or Jira-Thread-Local). Check: JiraThreadLocalUtil for details.
2020-06-21 17:06:29,848+0400 SdSerialisedOffThreadProcessor:thread-1 WARN      [c.a.j.cache.request.RequestCacheImpl] From Jira 9.0 version creation/usage of RequestCacheImpl will throw the IllegalStateException.

I have tried to use this in log4j.properties and it didn't help me.

log4j.logger.com.atlassian.jira.cache.request.RequestCacheImpl = ERROR, filelog
log4j.additivity.com.atlassian.jira.cache.request.RequestCacheImpl = false

https://jira.atlassian.com/browse/JSDSERVER-6897?_ga=2.111594759.224273647.1593551794-1615353982.1582310973

 

I have also tried restore to restore Insight to the previous version of plugin that was installed. I have cleaned all plugins caches and this error on the web page disappeared. 

When I update Insight to the newest one it is appear again.

Andrew Downs

I have the same issue after upgrading our QA from 8.7.1 to 8.9.1.

 

Can concur, when removing Insight the error goes away from within Jira, but the errors in the log to do not. The moment Insight is reinstalled the error returns.

 

But I would suspect it's a bug in the way Insight is trying to handle things