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error after installing jira suite utilities plug in

Jessica K

I installed the JIRA Suite Utilities plug-in. I modified one of my workflows to add a post function. Now users are getting this error when trying to transition/move a status in that workflow. "Could not load FunctionProvider class. It seems that you have tried to perform an illegal workflow operation. If you think this message is wrong, please contact your JIRA administrators."

I am also getting this error "Error rendering 'com.googlecode.jira-suite-utilities:transitions-summary-tabpanel'. Please contact your JIRA administrators." in other workflow/projects that are not using the plug in.

Accepted answers

105349

Hey Jessica!

Hopefully fixing this is as easy as a re-install of the plugin. Check out this doc:

Workflow action results in "Could not load FunctionProvider"

Give that a shot and let me know!

Thanks!

All comments

105349

Hey Jessica!

Hopefully fixing this is as easy as a re-install of the plugin. Check out this doc:

Workflow action results in "Could not load FunctionProvider"

Give that a shot and let me know!

Thanks!

Jessica K

Thanks for the quick reply! I tried re-uploading the .jar plug in and am still getting the error. Should I uninstall the plugin and try again?

105349

Oh, you're installing it that way? That should normally be fine, but give the reinstall a shot through the UPM. If that's no good, then yeah, give it an uninstall and reinstall.

Jessica K

when trying to access, I get The Atlassian Marketplace server is not reachable.

any thoughts on how to make it reachable?

Jessica K

Thanks Cody! That worked.

105349

Awesome!! Great to hear. laugh

If you wouldn't mind marking this as answered, I'd really appreciate it. Thanks!

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