Can't login from Chrome

Question

Mac: 10.15.5. Chrome: 83.0.4103.116

When I try to login from Chrome, I get a pop-up sign in box. Signing in with my credentials just refreshes the sign in box. Other users in my company have no problem accessing Confluence from Chrome. And I can access it fine from Safari.

Here are the things I have already tried:

• Tried on two different computers.

• Tried under different Google accounts.

• Reset all browser settings to their defaults, including cache and cookies

For now, I'm using Safari. But, I would love to get this working. Has anyone else encountered this problem?

By the way, I can access Jira from Chrome with no problem. But, if I click on a Confluence link, I'm back to the sign in box and unable to log in.

Don Santillan · Answer

Ok, so it was a login credential issue on your end. In our case, using the same login credentials work in other browsers; Safari, Firefox, etc., but fails in Chrome. Weird.

Thanks, we'll try to figure it out.

Scott Freiman_1onzx3 · Answer

We are running Jira and Confluence locally.  There is a login to gain access to the products - what I am calling the front door.  Then, you log in to either Jira or Confluence. I was trying to login to the front door with my Confluence user ID and password which was different than what the front door expected.

Don Santillan · Answer

Hi Scott,

What do you mean by "front door"? Some people in our organization are also encountering the same issue.