Jira User Timesheet Gadget Infinite Loop

Question

Hello, When users want to use the User Timesheet Gadget - it keeps loading until it eats the ram memory and it "blocks" the dashboard. The problem is ou server isn't serving any logs regarding this - all other gadgets works just fine. We are using Jira Server 7.0.10. What i did unti now without success: - Re-index jira. Removed the content within the following directory: * /caches/indexes/ * /plugins/.bundled-plugins/ * /plugins/.osgi-plugins/ * /work And restart + reindex But nothing works - as i said we get no error in our server logs.. and in-browser debugging we don't see anything about it... I can access the xml of the plugin just fine in browser - everythng is ok..so its there... Any help suggestions will be appreciated.

Andriy Zhdanov · Answer

Hi Inglo,

It is Tempo, please contact support at https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/15

Thank you.

Albert Manuel · Answer

Hi @Andriy Zhdanov

I'm using Jira Server 7.010.

This is the Gadget that makes us problems:  Screenshot-1

The configuration is left default - so just the timesheet for the "Current User": ScreenShot-2

It doesn't matter if we change the configuration, the same thing happens, which is this:  ScreenShot-3

This happens for all users in our platform for this gadget, all others are working perfectly.

This is what show's me in the browsers debug: Screenshot-4

Thanks

Andriy Zhdanov · Answer

Hi Inglo,

Could you please clarify which app are you using, and what parameters are selected in gadget configuration? Screenshot might be enough.

Thank you.