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Group picker for Request issues

Alexandr "Avey"

Hello!
I want certain tasks (request issues) to include certain groups in the list of the "Group picker" field, and not all groups. So that a task with a specific type of request can be thrown to one of the specific groups.
How can I solve this? Using any plugin or?

Accepted answers

Alexandr "Avey"

I managed to do it like this:
2 plugins: "Profields" and "Elements Connect"
- I created a field in the "Profields" profile and named it a group of performers (the field received code 13)
- I created the field using Elements Connect and selected the Jira REST API data source

The only thing, I don’t know how to configure the field so that it is displayed on the right side (where it displays: People, Approvals, Dates, etc.)

If there are other options or there is a way to move the field to the right, please write.

All comments

Charlie Marriott

Hi Aleksandr Avey,

Thanks so much for your question.

It sounds like you’re trying to route certain requests to a certain group of users/admins. If this is the case, we think the best option would be to utilise the queue functionality within Jira Service Desk. You will be able to use JQL (Jira Query Language) to filter certain request types to certain queues, and those queues can be owned by respective groups of admins or agents.

You can read more about how to use service desk queues and setting up queues for your team in our documentation.

I hope that helps, but please reach out if you need further assistance.

Thank you,

Charlie
Jira Service Desk

ps. please hit the ‘accept this answer’ button if this answer is correct

Alexandr "Avey"

Thank you!

"Group picker" contain all groups, but I want the "group picker" to contain only certain groups.
The groups displayed in the selection of groups should be determined by the type of request
Eg:
I’m a dispatcher
- I went into the task with request type ---> Repair computers
- I need to select a group of executors
- I click on the choice of groups and it shows me not the entire list, but only those groups that are assigned to this type of request

-And i went into the task with request type ---> Repair stairs
- I click on the choice of groups and it shows me the entire list of goups

How i can done this?

Alexandr "Avey"

The only thing, I don’t know how to configure the field so that it is displayed on the right side (where it displays: People, Approvals, Dates, etc.)

If there are other options or there is a way to move the field to the right, please write.

Julie d_Antin _Elements__bsgnak

Hello @Alexandr "Avey"

If you would like your Connect field to appear in the section "People", you need to create a field of type "Live User", and similarly if you want it to appear in the section "Date", you need to create a field of type "Live Date" or "Live Datetime".

Note that you can only store certain kinds of data in these fields (valid Jira User in Live User field, valid date in Live Date field...).

Another option would be to use a 3rd app like Scriptrunner and use a webpanel.
You might find this article useful too for some ideas on how to set up groups determined by the type of request:
https://elements-apps.com/about/clients/cnrs/

If you are having trouble getting your Elements Connect query to fetch the information you need, you can contact Elements support
https://support.elements-apps.com/portal

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