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Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please che

Katie_wcfos9

Hi Community,

We have been struggling with our Jira access for a few weeks. Our instance is located in our own server. We tried to stop and restart the server but it keeps showing a fatal level problem with the following description: "Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please check the logs for details".

We checked the logs and still have no idea how to recover our jira server. Any help will be highly appreciated.

Caused by java.1ang.IllegalArgumentxnd in action.png Screen Shot 2020-06-20 at 16.44.54.png

Accepted answers

All comments

Mathis Hellensberg

Hi @Katie

Have you tried enabling Debugging for your instance? It might help you get more information about what is causing the issue.

You could also try starting up in safe mode

Nic Brough -Adaptavist-

You'll need to read the rest of the errors in the log around this one - it's only part of the problem and doesn't tell us enough.

Did you change anything since you last had a running Jira? I ask because this sort of error is usually structural, so if you've upgraded Jira or changed the version of Java it is using, you can get it.

Katie_wcfos9

Thanks for your help! We didn't change anything for a long time. our server version is 7.3.6.

Nic Brough -Adaptavist-

Ok, that rules a few things out. What do the rest of the logs say?

Katie_wcfos9

20-Jun-2020 02:57:35.045 SEVERE [http-nio-8080-exec-13] org.apache.catalina.core.StandardHostValve.custom Exception Processing ErrorPage[errorCode=404, location=/secure/404.jspa]

javax.servlet.ServletException: java.lang.IllegalArgumentException: No command 'Is-Struts2-Vul-URL' in action

at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.onActionException(JiraWebworkActionDispatcher.java:226)

at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:178)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)

at com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:20)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)

at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:28)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)

at com.atlassian.prettyurls.filter.PrettyUrlsCommonFilter.preventDoubleInvocation(PrettyUrlsCommonFilter.java:38)

at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:22)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)

at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)

at com.atlassian.prettyurls.filter.PrettyUrlsCommonFilter.preventDoubleInvocation(PrettyUrlsCommonFilter.java:38)

at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:65)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)

at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:51)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)

at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56)