we have check our issue key series ps-1508 and PS-1510 in between key not seen any where

vashim shekh

we have check our issue key series ps-1508 and PS-1510 in between key not seen any where, i have checked in my adding who is deleted but log is not there, and i have checked also in log but not created. how can i find the PS-1509 key in jira system , and where is gone , i am understand where it is history.

 

kindly help out this on urgent basis if any one is knowing.

 

Regards

vashim shekh

IDFCBANK

Nic Brough -Adaptavist-

There are four ways to get this:

1. A broken email was sent to Jira and mishandled by an email handler
2. PS-1509 was deleted
3. PS-1509 was moved
4. PS-1509 is obscured

Reason 1 is unlikely.  We usually see it create many issue holes in one go, and if it is this, then it will be creating more holes on a regular basis.  You can rule this one out by looking for other holes in the numbers in the PS project - if it's only 1509 missing, it's not this problem.

The other three have a simple test - look at the issue.  Not via a search, but by directly using its plain issue view by its url.  Go to <your jira base url>/browse/PS-1509

• If the issue appears here and is still called PS-1509, then your index is broken.  Perform a full locking re-index
• If the issue redirects you to a different keyed issue, then it was moved.  Check the issue history for who did it
• If you get a "not there" page, then check the projects "issue security scheme" - the issue may be obscured from you because it has a security level you do not have permission to see.

If it's none of those three, then yes, your issue has been deleted.