Built-in reports in JIRA Service Desk

Question

Im trying to use Built-in reports in JIRA Service Desk but i do not see all default reports in JIRA Service Desk except SLA and Sanctification ones.

My goal is to calculate the Average Time from Issue Created to Resolved in Service desk based for a specific issue type.

Best Regards

Chander

Zoryana Bohutska _SaaSJet_ · Answer

Hi @Chander Korshika

Also, you can consider Time between Statuses(Server).

This app lets you view time each service desk ticket moved from one to another status. In your case, you just need to set Issue Created status as start status for the calculation and Resolved - as end status.

You can get the average time using export: it lets you use data at Google Spreadsheets or Microsoft Excel formats for the next calculation and analyses.

Hope it will be useful

Best regards

Gökçe Gürsel {Appfire} · Answer

Hi Chander,

I'm so glad that you're interested in our product :)  If you have any questions or need a demo just open a support request in our customer portal here or email us

Looking forward to hearing from you.

Regards,

Gökçe

Chander Korshika · Answer

@Gökçe Gürsel {Appfire}

Thank you very much ! Let me install and play around with it . If i have any questions ,definitely will reach out to you .
Best Regards
Chander Korshika